She should be angry, is the thing. She's right to be angry. He would be, in her shoes; so the reaction isn't unexpected, and doesn't go unsympathized. Besides, like, if someone goes to kick John's ass about this, he won't exactly be mad about it.

He shrugs, tone dry as he says, "Yeah, I'm talking to you because I'm a real believer in the system taking care of things."

Which isn't an indictment of Riftwatch, specifically, so much as any bureaucracy. Point is: he doesn't disagree. He wouldn't have felt so compelled to take up this job if he trusted that it'd get done, when it hasn't already.